Customer success is defined as customers achieving their defined business objectives as well as minimizing overall cost of ownership through the use of Oracle, Hyperion and PeopleSoft.
Expected business objectives are attained by:
- Timely Execution - bringing solutions to market in a predicable and timely manner
- Focus on Business outcomes - providing business processes which flexibly support strategic business objectives
- Plan for Future Customer Market Change - plan, design and deploy a flexible business and data architecture allowing the business to quickly respond to future market change
Cost of ownership is minimized by:
- Leveraging EAPT Rapid Implementation Best Practices - focus on implementation best practices
- Minimizing Customization - leveraging out of the box business processes, including Oracle Accelerators
- Leveraging Global Delivery Capabilities
We have successfully executed Oracle, Hyperion-Essbase and PeopleSoft implementation engagements across diverse industries around the globe. This gives us an unparalleled edge in implementing end-to- end applications beginning from pre-implementation consulting, implementation services and post-implementation support, to maintenance and system integration. Not only do we understand the business processes delivered well, but also bring in a pool of skilled functional and technical consultants, and various assets and tools that aid in the implementation process.
In partnering with us, you stand to gain from our Centers of Excellence (ECE). This helps us leverage the best practices and nuances of implementing Oracle, PeopleSoft and Hyperion-Essbase solutions for specific client types which enables you to have the right fit of business processes implemented in the application.
Our project management, systems integration and quality can be vouched for through certifications, such as SEI CMM Level 5, PCMM Level 5 and ISO TM 9001. Added to this, our Global Network Delivery Model ensures that your global corporation across geographical locations can benefit from offshore leverage, maximum cost arbitrage and multilingual support we give you.