EAPT’s Outsourcing Practice has been growing and expanding dramatically over the last 5 years. EAPT delivers a robust set of mature offerings that span the entire spectrum of infrastructure and IT operations services. EAPT’s ITIL and ITSM compliant processes, our investments in tools and people, and our broad geographic footprint enable quality and global delivery on a 24 x 7 basis. Our clients realize the benefits of our cost-effective enterprise-level services combined with our very flexible and close-to-the-customer relationship management and governance strategies. Our services minimize your risks, maximize your flexibility, and drive ROI improvements throughout your entire organization.
EAPT Simplifies IT Management
EAPT’s ITO solutions can help your organization reduce costs, accelerate time-to-market, simplify IT management, expand resources, enhance efficiency, and enable you to reallocate resources to highest value opportunities. EAPT provides the right mix of outsourced, managed, and project services to deliver the greatest business value. EAPT solves clients’ IT operations challenges, such as: Technology and Outsourcing of your network, storage, security, and desktop Service Desk Solutions including: help desk, maintenance, hosting & monitoring Application Solutions including: web services, client server, mainframe and custom development Our services are customizable, cost-effective, and easy to implement. We work with you to design an industry standard service level agreement (SLA) to best meet your organization’s specific needs, while reducing costs and enhancing service.
Data Center Operations
EAPT provides comprehensive data center operations through our data centers offering state-of-the-art redundancy and reliability. We offer high-availability services and application operations for solutions such as PeopleSoft, Oracle, Hyperion-Essbase, Siebel, Microsoft Exchange, Citrix and many others. We also provide the facilities for secure data replication and disaster recovery services. Help Desk EAPT help desk experts can help you leverage best practices that dramatically improve the performance and efficiency of your support services – whether you’re creating a new help desk, enhancing a help desk you already have, or consolidating multiple help desks. We’ll help you integrate best practices in process engineering, knowledge and incident management, SLA negotiation, metrics, communication, and more. We can also help you intelligently assess the outsourcing option.
Desk Side Support
EAPT provides fully managed support that covers your entire technology environment including end-to-end systems management. EAPT’s Desk Side Support will help you reduce risk, lower cost of ownership, streamline IT management, and minimize downtime throughout your organization. We’ll help you improve user and infrastructure support without up-front investments or management hassles. At remarkably low cost, we can include automated proactive monitoring to identify and begin solving problems — often before you’ve even noticed them. EAPT is your single point of contact for all service and support.
As our offering covers the full life cycle support on diverse technology environments, we have implemented a state-of-art network that allows our developers to connect to our clients' system any time of the day. Thus enabling us to perform entire projects offshore, limiting the need to operate from customer facilities and thus reducing cost and effort overheads. With EAPT as your offshore development partner,you can achieve your business goals cost effectively and efficiently.